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Satisfaction Guaranteed
IF YOU ARE EVER UNHAPPY FOR ANY REASON
WITH YOUR PACKAGE YOU MAY RETURN IT FOR A FULL REFUND. (SHIPPING IS
NON REFUNDABLE) All returns must be made within 7 days of packages
arrival. See Returns.
Who is Amok Time?
Established in
1993, Amok Time has grown into New York's largest action figure
superstore. Our store, and it's employees, have been featured in the
Media by Newsday, The New York Post, Toy Fare Magazine, News 12, The
Sci-Fi Channel, Toy Shop, Chiller Magazine and the Long Island
Press. We specialize in Star Wars, Super Heroes, Monsters, Planet of
the Apes, Transformers, Lord of the Rings, G.I. JOE, Nightmare
Before Christmas, and Sideshow Collectibles.
Good Prices, Great Service, Greatest Selection!
How do I order Online?
A. It's Easy! Order
on-line at www.amoktime.com
Our web site is updated daily. We accept Orders and
Pre-orders 24 hours a day, 7 days a week,
365 days a year!
B. Can't make it to us on-line? Call in your
order/pre-order, 516.520.0975, a friendly Amok Time
sales representative will be glad to walk you thru the easy
order process.
C. Is there an actual store or are you just a mail order
location?
Yes! We have an actual walk-in store as well, Once you come
by you will see what all the hoopla
is about! We are 30
minutes from NYC, centrally located in the heart of Long Island. 5 Miles East
of the Nassau Coliseum and 1 mile east of the Wantagh Parkway, exit number "W3 E".
AMOK TIME
2949 HEMPSTEAD TURNPIKE
LEVITTOWN, NY 11756
Directions
to Amok Time New York's Action Figure Super Store!
When will I get my order?
A. SHIPPING POLICY: In
Stock items are shipped within 24 hours of order placement.
If an order is made on a Saturday or Sunday all
shipping is made on Monday.
All packages usually arrive within 7-14 business days
(Continental US 48 States).
B. All shipping to street addresses made thru UPS.
C. All shipping to P.O. Boxes, Alaska, Puerto Rico, Hawaii,
APO's, FPO's, Made thru USPS.
There is no guarantee for exact delivery date.
D. We do ship WORLD WIDE. Shipping prices and options are
given at the time of your order
on our web site or via e-mail inquiry.
E. Any package that is refused at the time of arrival,
without an RA #(Return Authorization),
will be subject to a 20% re-stocking fee. SEE RETURNS.
How does Pre-Order work?
Pre-ordering means you are
placing an order before an item is released, to guarantee you
receive it at the earliest possible time,
at the best possible
price. Important note: After we accept a certain amount of
pre-orders prices for certain items may increase.
Why Pre-Order?
Pre-ordering allows us to
help you get the items you want in the quickest possible time. It
guarantees you will not miss them due to sellouts, which often occur
in the extremely volatile collectible toy market.
When am I charged
for my Pre-Order?
Customers who Pre-order product
by credit card will only be charged when the product is ready to
ship. NEVER BEFORE!
If your credit card declines or is invalid, you will be contacted
via e-mail. You have 48 hours to replace the order with a new Credit
card. If we do not hear from you, within 48 hours, your order is
cancelled.
What if
some of my order is in stock now and the rest are Pre-Order?
Items in stock now are shipped
ASAP, while pre-orders are held till their arrival. Split orders
will incur additional shipping charges.
Sorry pre-orders cannot be held till all items on your order are in
stock. We do this so you get your items in the quickest fashion
possible.
Can I cancel a Pre-Order?
Cancellation of a Pre-order is
just as easy as ordering. Contact us by e-mail or by phone and an
Amok Time sales representative will give you an RA# (RETURN
AUTHORIZATION #). This number is used as a cancellation
confirmation to verify your order was cancelled. If your order has
already been processed, cancellation is impossible. However, you
can still return the order. See " CAN I RETURN AN ORDER".
Can I return an order?
100% SATISFACTION GUARANTEED!
If you are unhappy with any purchase from www.amoktime.com, you can
return it within 7 days of packages arrival.
You will be refunded the full price of the merchandise, as long as
the following requirements are followed:
A. YOU MUST CALL OR EMAIL AND GET A RA# (RETURN
AUTHORIZATION NUMBER) FIRST.
IF YOU DO NOT DO
THIS NO REFUNDS OR EXCHANGES WILL BE MADE.
Returned purchases must be returned within 7 days of
package arrival.
B. The purchase must be in it's original unopened package,
in the same condition as shipped.
For Damages, See " Damages"
C. There are no Refunds or Credits for any shipping charges.
D. Any package refused at the time of delivery will be
subject to a 20% re-stocking fee.
E. If these conditions are not met, letters A-D, a 20%
re-stocking fee will be deducted from your
return.
Please send all returns pre-paid and insured to:
Amok time
Attn: Returns Department
2949 Hempstead Turnpike
Levittown, NY 11756
What if my package is damaged?
A. REST EASY, YOU ARE
INSURED. All Domestic shipping charges include insurance charges
via UPS or USPS. WE DO NOT SHIP ANYTHING THAT IS NOT INSURED.
If a damage is incurred you must contact the carrier and file
a claim. UPS customers need to
contact 1-800-PICK-UPS. USPS customers must contact your local Post
Office to file a claim.
Once this is done we will finish the claim and get you a refund which usually
takes 3-14 days.
B. Amok Time INC. is not responsible for any shipping damages
incurred by any method of shipping.
Shipping
Policy:
A. In Stock items are shipped
within 24 hours of order placement. If an order is made on a
Saturday or Sunday all shipping is made on Monday. All packages usually arrive within
7-14
busines days (Continental US 48 States).
B. All shipping to street addresses made thru UPS.
C. All shipping to P.O. Boxes, Alaska, Puerto Rico, Hawaii, APO's,
FPO's, Made thru USPS.
There is no guarantee for exact delivery date.
D. WE SHIP WORLD WIDE. Shipping prices and options are given at
the time of your order on our
web site or via e-mail inquiry.
E. Any package that is refused at the time of arrival, without an RA
#(Return Authorization), will be
subject to a 20% re-stocking fee. SEE RETURNS.
SHIPPING RATES UPS GROUND
ORDERS TOTALING
$0.01-$24.99 add $6.99
$25.00-$49.99 add $8.99
$50.00-$74.99 add $10.99
$75.00-$99.99 add $12.99
$100.00-$199.99 add $16.99
$200.00-$299.99 add $19.99
$300.00-$399.99 add $29.99
$400.00-$499.99 add $39.99
$500.00-$599.99 add $49.99
$600.00-$699.99 add $59.99
$700.00-$799.99 add $69.99
$800.00-$899.99 add $79.99
$900.00-$999.99 add $89.99
$1000.00 and up add $99.99
UPS SECOND DAY AIR ADD $25.00
UPS NEXT DAY AIR ADD $40.00
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