Welcome to Amok Time Toys

Customer Service

Who is Amok Time?
Established in 1992, Amok Time has grown into New York's largest action figure superstore. Our store, and it's employees, have been featured in the Media by Newsday, The New York Post, Toy Fare Magazine, News 12, The Sci-Fi Channel, Toy Shop, Chiller Magazine and the Long Island Press.
How do I Order Online?
A.  It's Easy! Order on-line at www.amoktime.com Follow the simple secure steps and your set.
     Our web site is updated daily.  We accept Orders 24/7/365.
B.  Can't make it to us on-line? Call in your order/pre-order, 516.520.0975, a friendly Amok Time
    sales representative will be glad to walk you thru the easy order process.
C. Is there an actual store or are you just a mail order location?  
    Yes! We have an actual walk-in store as well. We are open 7 days a week!
    AMOK TIME
    108C NEW SOUTH ROAD
    HICKSVILLE, NY 11801
When will I get my Order?
A.  SHIPPING POLICY:  In Stock items are shipped within 24 hours of order placement.  
     If an order is made on a Saturday or Sunday all shipping is made on Monday.  
     All packages usually arrive within 7-14 business days (Continental US 48 States).
B.  All shipping to street addresses made thru UPS.
C.  All shipping to P.O. Boxes, Alaska, Puerto Rico, Hawaii, APO's, FPO's, Made thru USPS.  
     There is no guarantee for exact delivery date.
E.  Any package that is refused at the time of arrival, without an RA #(Return Authorization), 
     will be subject to a 20% re-stocking fee.  SEE RETURNS.
How does a Pre-Order work?

Pre order terms

1) All preorders are paid for in full at the time of order placement.

2) All preorders, that are mixed with in stock items, May be held until your order is complete.

To avoid this, you can place two separate orders.
One for each preordered item and another for in stock items.

3) Any cancelled preorder is subject to a 20% restocking fee.

4) Any preorder can be cancelled with an email.
Sorry this cannot be done with a phone call, it must be emailed.

All cancellations should include:
Your full name
Your order number
and a note saying you would like to cancel your preorder.
Once this is received by our staff you will be emailed a cancellation confirmation.
A refund will be made minus a 20% restocking fee.

5) No order can be cancelled if it has already been processed.

6) All orders are shipped as soon as they arrive.
Release dates are subject to change.
Amok Time has no control over when an item may or may not arrive.
We do our best to keep you informed. We always send an email when you order is shipped.
We will also post thru social media and company emails updating you about incoming items on a daily/weekly basis.

7) We will gladly take any item back in accordance with our Satisfaction Guarantee.

To see our Satisfaction Guarantee and Return Policy

Satisfaction Guarantee

OUR 100% SATISFACTION GUARANTEED PROMISE

 If you are unhappy with any purchase from Amok Time you can return it within 7 days of packages arrival. You will be refunded the full price of the merchandise, SHIPPING IN EITHER DIRECTION IS NON REFUNDABLE, as long as the following requirements are followed:

 A. YOU MUST EMAIL AND GET A RA# (RETURN AUTHORIZATION NUMBER) FIRST. FAILURE TO DO THIS AND NO REFUNDS OR EXCHANGES WILL BE MADE. Returned purchases must be returned within 7 days of package arrival. They must be sent back with insurance and a tracking number.

 B. The purchase must be in it's original unopened package, in the same condition as shipped. For Damages, See " Damages". There are no Refunds or Credits for any shipping charges. D. Any package refused at the time of delivery will be subject to a 20% re-stocking

 fee. E. If these conditions are not met, a 20% re-stocking fee will be deducted from your return. Please send all returns insured with a tracking number to: Amok Time RETURNS 108 Suite C New South Road Hicksville NY 11801.

We will do our best to help you in accordance with our refund terms.